Return & Replacement Policy

At ZAB Sports Apparel, our products are custom manufactured according to the specifications approved by the customer before production. Because each order is made specifically for the customer, returns are generally not accepted for approved design, sizing, color, or customization specifications.

1. Customer-Approved Specifications

Before production, customers are provided with relevant details through approved artwork, samples, pictures, videos, measurements, or other production confirmations.

Customers are responsible for reviewing and approving the applicable specifications before production, including but not limited to:

  • Colors
  • Logos and branding
  • Logo placement
  • Artwork and design
  • Fabrics and materials
  • Names
  • Numbers
  • Sizes and measurements
  • Garment styles and construction details
  • Other customization requirements

Once these details have been approved by the customer, ZAB Sports Apparel is not responsible for changes or discrepancies related to those approved specifications, and such items are not eligible for return or refund.

2. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please notify us within 15 days of receiving the order, with clear photographs or videos showing the issue.

If, after review, the issue is confirmed as manufacturing damage or a defect attributable to ZAB Sports Apparel, only the specific affected item(s) are eligible for resolution — not the entire order. For a bulk order, this means the confirmed damaged pieces specifically, not the full shipment.

3. Resolution Options — Three Ways to Resolve a Confirmed Defect

Option A — Replacement bundled with your next scheduled shipment
If you have another order already scheduled with ZAB Sports Apparel, confirmed damaged items can be replaced and included with that upcoming shipment at no additional shipping cost. This is generally the simplest option when a future shipment already exists.

Option B — Standalone replacement, shipped separately
If you'd rather have the damaged pieces replaced right away rather than wait for a future shipment, we will remanufacture the confirmed damaged pieces and ship them separately. In this case, ZAB Sports Apparel covers the production cost of the replacement pieces — you only pay the shipping cost for that separate shipment.

Option C — Refund
If you'd prefer a refund instead of replacement, the refund applies only to the confirmed damaged/defective pieces — not the full bulk order — unless circumstances justify otherwise. Refund requests must be submitted within 15 days of receiving the order.

4. What Is Not Eligible for Return or Refund

Custom products are not eligible for return or refund when the issue relates to specifications that were previously approved by the customer, including:

  • Customer-approved colors
  • Customer-approved logos
  • Customer-approved logo placement
  • Customer-approved artwork
  • Customer-approved fabrics
  • Customer-approved names and numbers
  • Customer-approved sizes or measurements
  • Other customer-approved customization or production specifications

5. How to Report an Issue

  1. Contact ZAB Sports Apparel within 15 days of receiving the order.
  2. Provide your order details.
  3. Send clear photos or videos showing the affected item and the issue.
  4. Our team will review the claim and confirm whether it qualifies, and which resolution option you'd like (A, B, or C above).

Important: Because ZAB Sports Apparel manufactures products specifically according to customer-approved requirements, please carefully review all artwork, colors, logos, placements, fabrics, names, numbers and sizing before approving production. Our goal is to make sure the final production matches what you've approved.